Welcome to Cidentia. Your privacy and trust are of paramount importance to us. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you use our platform, services, and applications. We encourage you to read this document carefully to understand our practices and your rights regarding your personal data.
When you register for an account or use our services, we collect certain personal identification information that you voluntarily provide. This may include your full name, email address, phone number, date of birth, and any other information you choose to submit in connection with your digital identity or wallet profile. This data is essential for creating and managing your digital identity securely.
We do not collect personal information without your explicit consent, and you retain control over the information you share. Additionally, any biometric or government-issued identity information you provide as part of identity verification processes is handled with the utmost care and security.
We automatically collect certain information about your interactions with our platform to improve your experience and optimize our services. This includes data such as your IP address, browser type, operating system, access times, pages viewed, and other diagnostic data. This information is aggregated and anonymized to ensure it cannot be linked back to you personally.
Our analytics tools help us understand usage patterns, detect potential security threats, and enhance platform functionality. We do not sell or share this aggregated data with third parties for marketing purposes.
We use cookies, web beacons, and similar tracking technologies to collect information that helps us customize and improve your user experience. Cookies allow us to recognize your device and remember your preferences, such as language settings and login status.
You have the option to disable cookies through your browser settings; however, some features may not function correctly without cookies enabled. Our use of cookies is compliant with applicable data protection laws, and we provide clear information about the types of cookies used and their purpose.
The information we collect is primarily used to provide, maintain, and improve the digital identity and wallet services offered by Cidentia. This includes account creation, identity verification, transaction processing, customer support, and ensuring the security of your account and assets.
We also use your data to develop new features, conduct research, and tailor the platform experience to better meet your needs. All such usage is governed by strict data protection policies to safeguard your privacy.
With your consent, we may use your contact information to send you important updates about service changes, security alerts, promotional offers, and other relevant communications. You can opt out of marketing communications at any time by following the unsubscribe link included in our emails or by contacting our support team.
We may use your information to comply with applicable laws, regulations, or legal processes. This includes anti-money laundering (AML) and know your customer (KYC) regulations applicable to blockchain services and digital identities. Additionally, we use your data to detect, prevent, and respond to fraudulent activities and security incidents.
We employ state-of-the-art security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, multi-factor authentication, regular security audits, and strict access controls.
Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong, unique passwords and to protect your login credentials carefully.
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating the platform and delivering services, under strict confidentiality agreements.
We may also disclose your information when required by law or to protect our rights, property, or the safety of others. In such cases, we ensure that data sharing is minimized and legally compliant.
Depending on your jurisdiction, you may have certain rights regarding your personal data, including the right to access, correct, delete, or restrict processing of your information. You may also have rights related to data portability and the right to object to certain types of processing.
To exercise your rights or inquire about your personal data, please contact us at the email address provided below. We will respond promptly and in accordance with applicable laws.
Our website and platform use cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and analyze site usage.
You can manage or disable cookies via your browser settings; however, some functionalities may be affected. We use cookies for authentication, analytics, and to personalize content.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
Cidentia’s services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 18, we will take immediate steps to delete the information.
Our platform operates globally, and your data may be processed and stored in countries outside your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer, processing, and storage of your data in these locations.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We encourage you to review this page regularly. Significant changes will be communicated via prominent notices on the platform or by direct communication.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Email: privacy@cidentia.com
Address: 123 Blockchain Ave, Crypto City, 00000, Decentraland
We are committed to protecting your privacy and will work with you to address any concerns.
Last updated: May 28, 2025